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News & Events

FAQ for customers
2015-05-08
 

Custom made is available.

We can produce the products according your requirements.

 

FAQ: 

 

1. What is the MOQ?

 If we don’t have it in stock, the MOQ is 2 pcs for standard product

If we have it in stock, we can ship you even 1 pc as sample. 

If it is not our standard products, the MOQ is 5pcs or negotiation.

 

2. What is lead time? 

If we have it in stock, we can ship it to you within about 1-2 working days. 

If we don’t have it in stock, the lead time will be 1-3 week. 

 

3. What is the payment terms? 

T/T, Western Union, L/C, Escrow alibaba  is acceptable. 

Escrow is same like paypal, after you place the order and make the payment on alibaba.com, alibaba company will notify us to make the shipment, your money won’t be released until you get the goods. 

If we don’t make the shipment, you still can take back your money. 

 

4. What is the express delivery? 

DHL, Fedex, TNT ,EMS, UPS etc. 

We will choose the safe and cheapest way for you to reduce your cost. 

Economic shipping way: by sea, by air transport 

If you place mass order with us, the shipping way of by sea or by air transport will be ideal choice. 

 

5. What is the quality guarantee? 

Quality guarantee:  12 months. 

If the product has quality problem within 12 months, please return it to us, we will repair it; if we can’t repair it successfully, we will give you a new one; but the man-made damage, improper operation and force majeure will be excepted. 

And you will pay the shipping cost of returning to us, we will pay the shipping cost to you.

 

6. Is there any after-sale service? 

 After you receive our product, if you have any questions or need any assistance, we can provide you the after-sale service by e-mail,skype,trade manager,telephone and QQ etc. 

 

7. How long does will take to design new product?

 

we can give you information whether we can custom products as your request within 24 hours.

 

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